Return Policy | BlackOx

RETURNS & REFUND POLICY

  The following general returns policy is applicable to all items sold on BlackOx Online-Store.

  • We only accept returns if the item shipped to you are defective or damaged.

  • All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you..

  • In case of damaged or defective product:

          1. Customer is required to raise the concern within 24 hours from delivery to our Customer Care Center at 1800-102-4837 or mail to                              info@blackoxglobal.com for next steps.

          2. BlackOx will arrange our engineer visit within 48 hours of complaint received and will provide resolution accordingly.

          3. If replacement needed, we will arrange shipping of the product back to us within 5 days from delivery – Return shipping costs will be                    borne by us.

          4. BlackOx will send you a new replacement unit as soon as we receive the return package.

  • BlackOx is in no way responsible for any damage/fault if product was opened or installed through any unauthorized person.

  • In case of issues during the warranty period, contact our service team at 18001024837

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10 Days Return Policy - Product return is accepted within 10 days of product delivery only in case a wrong or damaged product has been delivered.

Refund Policy: Amount will be refunded back to the same mode of payment through which product was purchased. Refund is initiated within 5 business days from date of return of product in the proper condition, packaging and with all accessories

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